How Tabula Rasa HealthCare Increased Member Engagement by 20% with Prove

Introduction

Traditional Identity Verification Issues

TRHC provides medication safety solutions that empower healthcare plans and consumers to optimize medication regimens, combatting medication overload and reducing adverse drug events – the fourth leading cause of death in the US. TRHC’s proprietary technology solutions, including MedWise®, improve member outcomes, reduce hospitalizations, and lower healthcare costs.

Accurate member contact information is critical

“Prove Identity Manager technology can significantly enhance our ability to engage more members, leading to better outcomes.” Johnny Zest     Head, Human Capital

Conclusion

TRHC used Prove’s Identity Manager technology to examine 40,000 records with missing and inaccurate phone numbers for a health plan client. Through Prove Identity Manager, TRHC was able to correct 87% of the contact information, translating to a 20% increase in member engagement rate. In other words, the health plan was able to drive 20% more Comprehensive Medical Review (CMR) completions after phone numbers were corrected through Prove Identity Manager compared to the rate before Prove Identity Manager was used.